Refund policy

All Sales Are Final

Every Haft piece is made to order and may be custom-sized, finished, and engraved with an individually selected edition number. For this reason, all purchases are final. We do not accept returns or exchanges and do not issue refunds or store credit for change of mind, sizing selections, finish selections, or edition-number preferences.

Cancellations

Orders enter production promptly after purchase and cannot be cancelled once placed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, contact harrison@haft.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can evaluate the issue and provide an appropriate remedy.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.