How long does production take?
Allow approximately 4–8 weeks for made-to-order production before dispatch. You will receive tracking when the order ships.
How do size, material, finish, and edition selection work?
Required ring size and plated material are selected before adding a product to cart and remain attached to the order. Your edition-number preference—and sterling finish where applicable—is submitted after checkout. A preference is not final until confirmed; if it is unavailable, the studio will contact you.
What do collector rewards include?
Two pieces receive $25 off, three receive $50 off, and four receive $75 off plus $50 toward the next release. Shopify applies the best eligible automatic reward at checkout. The next-release credit is issued by the studio after the qualifying order is confirmed.
Do pendants include a chain or buckles include a belt strap?
Chains, straps, and styling props are included only when the individual product page explicitly says so. Contact the studio before ordering if you need compatibility or included-component confirmation.
Do you ship internationally?
Available destinations and shipping rates appear at checkout. Duties, taxes, and brokerage are the customer’s responsibility unless checkout states otherwise. Delivery is tracked; insurance or signature is used where available.
Can I return a made-to-order piece?
Custom-sized, finished, and numbered pieces become final sale after production begins. Damaged, defective, or incorrect orders remain protected; contact the studio within seven days of delivery with your order number and clear photos.
How do I contact HAFT?
Use the contact page or email harrison@haft.com.